Oracle Service Cloud Federal Managed Cloud Services (FMCS)



Service Name: Oracle Service Cloud

Description: The Oracle Service Cloud is Oracle’s premier Software as a Service (SaaS) solution providing the industry’s best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle’s patented CX software applications in an environment accredited to FedRAMP-Moderate specifications. The Oracle Service Cloud leverages a fault-tolerant core application framework offering flexible add-on modules providing customers with a customizable, out-of-the-box feature set to support both customer-facing and customer service agent-facing functions. The Oracle Service Cloud is offered as a hosted cloud solution (i.e., operated and maintained by Oracle within its secure hosting environment at co-location facilities in the United States) providing customers with a modern, efficient and secure cloud solution via a proven Software as a Service (SaaS) delivery model.

Service Model: SaaS

Deployment Model: Community Cloud

Impact Level:  Moderate

Authorization Date: December 5, 2014 (JAB Provisional Authorization)

Package ID: F1206061351

3PAO:  Coalfire Systems

Contact Information or Aaron Erickson (


Service Name: Federal Managed Cloud Services (FMCS)

Description: Oracle Federal Managed Cloud Services provides hosting, applications management, infrastructure support, and operation and maintenance (O&M) services to U.S. federal government agencies. Primary services include hardware and facilities setup/configuration, application management, testing, monitoring, patching, incident management, problem resolution, technical and functional service desk, point upgrades, security, and disaster recovery.

The FMCS Infrastructure information system resides in a physically and logically isolated Federal Government Zone within the general security perimeter of Oracle’s U.S. Data Centers. The environment has been architected following FISMA and NIST guidance to help Federal customers achieve and maintain Authority To Operate (accreditation) for their relevant information systems or data hosted at Oracle.

Service Model: Platform as a Service (PaaS)

Deployment Model: Hybrid (Community and Private) Cloud

Impact Level: Moderate

Authorization Date: February 24, 2014 (JAB Provisional Authorization)

Authorizing Agencies:

  • Department of Housing and Urban Development (HUD)

Package ID: F1209041518

3PAO: Coalfire (FedRAMP accredited)

Contact Information: Malek Abdo (